Privacy Policy

1. Introduction

Welcome to New Wings Ltd. This Privacy Policy (hereinafter referred to as "Policy") outlines how we collect, use, disclose, and protect your personal information when you access or use our services, website, mobile application, and related applications (collectively referred to as the "Service"). By using our Service, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information, such as your name, contact information, date of birth, and other identifying details when you voluntarily provide it to us through the Service. This information is collected to enable us to provide our domiciliary care services, respond to inquiries, and improve the quality of our services.

2.2 Non-Personal Information

We may also collect non-personal information, such as your IP address, browser type, and device information, which is used for analytics, improving the Service, and ensuring its security.

3. Use of Information

We may use the collected information for various purposes, including but not limited to:

  • Providing domiciliary care services and related information.
  • Responding to inquiries and requests for information.
  • Improving the quality of our services.
  • Analyzing and monitoring the usage of our Service.
  • Ensuring the security and integrity of our Service.

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

  • To our employees and agents who need access to the information to provide our services.
  • To comply with legal obligations or respond to lawful requests.
  • In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With your explicit consent.

5. Security of Information

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to maintain the security of your information, we cannot guarantee its absolute security.

6. Your Choices

You have the right to access, correct, update, or delete your personal information. You can do so by contacting us using the contact information provided in this Policy.

7. Cookies and Tracking Technologies

Our Service may use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third-party websites or services.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us, and we will take appropriate measures to delete such information.

10. Changes to Privacy Policy

We reserve the right to modify, alter, or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our Service. It is your responsibility to review this Policy regularly. Continued use of the Service after any changes constitute your acceptance of the revised Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

12. Governing Law

This Privacy Policy is governed by the laws of the UK.